Refund Policy.

1. Our Commitment to Value

At AdzDrio, we operate with a results-oriented and strategic focus. Because we deliver bespoke, enterprise-grade digital business operating systems, our work requires significant upfront research, architectural planning, and resource allocation. Consequently, refund eligibility is strictly regulated by the terms codified in your unique Statement of Work (SOW).

We prioritize transparent communication and project milestone alignment. If you believe a deliverable has not met the agreed-upon standards, we encourage you to initiate a constructive review process rather than an immediate refund request.

2. Refund Review Architecture

Should a dispute arise, the following review process is implemented:

• Formal Notification: The Client must submit a detailed description of the deficiency within five (5) business days of milestone submission.
• Strategic Audit: Our internal accounts team and lead architects will conduct a comprehensive audit against the original project scope and SOW specifications.
• Resolution Period: AdzDrio reserves ten (10) business days to propose a remediation strategy, modification, or project realignment to satisfy the original project objectives.

3. Service-Specific Eligibility

3.1 Non-Refundable Engagements

Certain phases of our digital enterprise services are inherently non-refundable due to the sunk costs of high-level expert consultation and planning:

• Discovery & Architecture: Initial diagnostic and strategic roadmapping phases.
• Execution & Development: Completed coding milestones, UI/UX asset delivery, and finalized campaign configurations.
• Third-Party Expenditures: Ad spend budget paid to platforms (Google, Meta, etc.), domain registrations, and third-party software subscriptions purchased specifically for your project.

4. Unauthorized Chargebacks

Initiating a bank chargeback without engaging our structured review process is considered a material breach of our Terms & Conditions.

We reserve the right to immediately suspend all services, deactivate active ad campaigns, and restrict access to hosting environments and digital assets until a formal resolution is reached. Furthermore, we may provide all documentation of work completed, communication logs, and signed SOWs to banking institutions to contest unauthorized chargebacks and recover outstanding service fees.

5. Contact and Escalation

We are dedicated to maintaining long-term partnerships. For billing inquiries or to initiate a project review, please engage your assigned account lead or our billing department directly.